Cancellation & Non-Returnable Policy
As our loose-leaf teas and artisanal blends are natural, perishable food and beverage products, our store adheres to a strict no-return policy to guarantee 100% hygiene and customer safety.
Last Updated: October 2026 • FSSAI Hygiene Compliant
Consumable Food Product: Non-Returnable Once Dispatched
Due to the perishable, food-grade, and consumable nature of loose-leaf tea, Khush Tea operates a strict NO RETURN and NO EXCHANGE policy on all dispatched and delivered products.
Once a tea pack leaves our Surendranagar facility or is received by the customer, it cannot be returned to our inventory for resale or re-blending. This ensures that every pouch delivered to every patron across India is fresh, untampered, and pristine.
No Change of Mind
Returns are not accepted for personal taste preference differences or accidental choice of blend/weight.
Cancellation Window
Orders can strictly be cancelled within 2 hours of placement, prior to courier dispatch and AWB generation.
Transit Damage Protection
Legitimate transit breakage or missing items reported within 48h receive a free immediate replacement.
How to Cancel an Order Before Dispatch
If you placed an order by mistake, you may cancel it before it is packed and handed over to the courier partner (usually within 2 to 3 hours of placing the order).
To request a pre-dispatch cancellation, send your order number to:
- WhatsApp Support: +91 78599 09850
- Customer Email: orders@kushtea.com
Once your cancellation is confirmed prior to dispatch, a 100% full refund will be credited back to your original payment method (via Razorpay) within 5 to 7 business days. Once an order is dispatched and a tracking number is generated, the order cannot be cancelled.
Replacement for Damaged or Incorrect Parcels
While we use heavy-duty multi-layer packaging to withstand transit handling, accidents can occasionally occur with national courier handlers. We protect our customers through our verified replacement guarantee:
How to Claim a Replacement:
- Contact our helpline on WhatsApp (+91 78599 09850) or email (orders@kushtea.com) within 48 hours of parcel delivery.
- Provide clear, unedited photographs or a short video showing the outer cardboard box, the shipping label with tracking number, and the inner damaged pouch.
- Upon quick verification by our dispatch team, we will immediately send a fresh replacement package at zero extra charge.
- If the exact tea blend or weight is out of stock, a direct refund will be processed to your original payment method.
Official Banking & Razorpay Timelines
Approved refunds (from eligible pre-dispatch cancellations or out-of-stock damaged items) are initiated immediately from our Razorpay merchant account:
- UPI / Google Pay / PhonePe: Typically credited back within 24 to 48 hours.
- Credit / Debit Cards: Typically credited in 5 to 7 banking days as per your issuing bank's cycle.
- NetBanking: Typically credited in 3 to 5 banking days.
Have a Question About an Order?
Our team in Surendranagar is available 6 days a week (Monday to Saturday, 9:30 AM to 7:00 PM) to help you with tracking, order adjustments, and replacement requests.
+91 78599 09850
orders@kushtea.com